Psychiatric Billing Office, Corp.
General Questions
How does your billing process work with our practice?
Our billing team works directly within the same electronic health record (EHR) system used by the provider. After the visit is completed and documentation is finalized, we review the encounter, apply the appropriate codes, modifiers, and submit the claim to the insurance carrier. We then monitor the claim, post payments, and follow up on any outstanding balances.
Do you verify patient eligibility and benefits?
Eligibility verification is typically completed by the provider’s office prior to the patient visit. Once services are rendered, our billing team handles the claim submission, payment posting, and accounts receivable follow-up directly within the practice’s EHR system.
How do you reduce claim denials?
We review documentation and coding before claims are submitted to ensure accuracy and compliance with payer guidelines. If a claim is denied, we investigate the reason, correct any issues, and resubmit or appeal the claim when appropriate.
How do we communicate with your billing team?
We communicate with practices through secure email and the EHR system to ensure efficient coordination. Providers and staff can contact us regarding claims, payments, or billing questions, and we provide updates on outstanding accounts when needed.
Do you obtain authorizations, and keep track of?
The provider's office staff, or provider is responsible for retrieving authorization. We can however keep track of how many visits were used.